During the next several months, the Family Support Payment Center will be replacing the SecuritE card with the smiONE card. To ensure you receive your new card timely, update your current mailing address online or by calling 1-877-368-0023.
The smiONE Card
The smiONE card is a prepaid Visa® card that can be used anywhere Visa® is accepted. If you have an active SecuritE Card, watch your mail for information about the new smiONE Card. To determine the approximate date you will receive your new smiONE card, review the rollout schedule (updated 10/31/13). Once you receive your smiONE card, all future support payments will be loaded to the smiONE card.
If you currently have your support payments directly deposited into your bank account, your payments will continue to be directly deposited and you will not receive a smiONE Card. If you do not currently have your support payments directly deposited to your bank account and you do not currently have a SecuritE Card, support payments you receive from the Family Support Payment Center or the State of Missouri will be issued on a smiONE prepaid card. If you prefer to have your support payments directly deposited into your bank account, complete the direct deposit application.
The following links provide additional information on the smiONE card:
- Frequently asked questions about the smiONE Card
- For more information, visit the smiONE Card website.
The SecuritE Card
DO NOT discard your SecuritE Card if there is money on the card. You must continue to use your SecuritE Card until it has a zero balance. Once the balance is zero, the card will become inactive and you may destroy your SecuritE Card. While your SecuritE Card is active, you may continue to receive a SecuritE Card statement, and you may continue to use SecuritE Card customer service including the toll-free customer service number, website and text messaging service.
The following links provide additional information.
- Frequently asked questions about the SecuritE Card
- For more information, visit the SecuritE Card website.