Information for EBT Cardholders

Using your EBT Card at an ATM (Automatic Teller Machine)
  1. Insert your card.
  2. Enter your PIN and press ENTER.
  3. Select WITHDRAWAL.
  4. Select CHECKING.
  5. Enter the dollar amount and select CORRECT or CANCEL.
  6. Take your cash.
  7. When asked if you would like another transaction, select NO.
  8. Take your card and receipt.

These steps may be different for each type of ATM. 
You can use an ATM to access your cash benefits only.  If you only have food stamp benefits, your card will not work in an ATM.

Using your EBT Card at a Point of Sale (POS) Terminal
  1. Either you or the cashier helping you will slide your card through the  terminal.
  2. Then, either you or the cashier will enter the withdrawal amount.
  3. Check the amount that shows in the display window. If the amount  is correct, enter your PIN.  If the amount is not correct, do not enter your PIN. Let the clerk know it is wrong.

Do not tell the clerk your PIN!

Where you can't use your TA EBT Card

As of August 28, 2013, it is illegal to use your TA EBT card at:

  • Liquor store
  • Casino, gambling casino, gaming business (including bingo hall)
  • Adult-entertainment business where performers disrobe or perform in an unclothed state for entertainment (strip clubs, gentlemen's clubs, etc.)
  • Any place mainly for or used by adults 18 or older and/or not in the best interest of the child or household.

If your TA EBT card is used at any of these locations, you will be required to pay back the amount the purchase.

As of August 28, 2013, it is against the law for retailers at these locations to accept TA EBT cards

For questions regarding EBT card restrictions, call the FSD INFO Center 855-373-4636.

What you can't buy with your TA EBT card

As of August 28, 2013, it is illegal to use your TA EBT card to buy:

  1. Alcoholic beverages
  2. Lottery tickets, gambling, bingo
  3. Tobacco products
  4. Controlled drugs without a valid prescription
  5. Any item mainly for or used by adults 18 or older and/or not in the best interest of the child or household

As of August 28, 2013, buying any of these items with your TA EBT card is considered misuse. The Family Support Division (FSD) checks TA EBT purchases. If you misuse your TA EBT card, you will no longer be able to use a TA EBT card and FSD will select a new person to make purchases for your child/children.

For questions regarding EBT card restrictions, call the FSD INFO Center 855-373-4636.

Reporting a Lost, Stolen or Damaged Card If your card is lost, stolen, or damaged, call 1-800-997-7777 to cancel your card or the FSD Information Center at toll free at 1-855-FSD-INFO (1-855-373-4636) A replacement will be mailed within 3 to 5 days.
Security and Care of your Card
  • Do not throw your card away.
  • Do not bend or fold your card.
  • Never lend your card to anyone; your benefits will not be replaced.
  • Keep your card clean, but do not wash it or get it wet.
  • Keep the magnetic stripe on the back of your card clean and free from scratches.
  • Keep the card away from magnets, TVs, stereos, VCRs, or microwaves.
  • Keep your card out of direct sunlight.
  • Store your card in a purse or wallet or a safe place.
  • Know your balance.
Security and Care of your PIN

Protect your PIN. If someone knows your PIN and uses your card, your benefits will not be replaced. If you think that someone knows your PIN, change your PIN by calling Customer Service at 1-800-997-7777.

You should:
  1. Keep your PIN a secret.
  2. Memorize your PIN.
  3. Do not write your PIN on your card.
  4. Do not let anyone see your PIN as you enter it at the terminal, even a store cashier.
Checking EBT Card and Benefits on the web

Online at ebtEDGE.com, you can

  • Check your food stamp or cash balance,
  • Check which benefits were spent,
  • Get help with using your EBT card,
  • And more.

From the first web page at ebtEDGE:

  1. Click on Cardholder.
  2. Type in the Card Number, press LOGIN.
  3. Enter your PIN, press CONTINUE.
  4. Follow the easy instructions.

Contact an eligibility specialist or other representative of the Family Support Division for help.

EBT Card sample, front and back

EBT cards example