The following message appeared on the 09/19/03 Remittance Advice. Please note the correction to the third bullet regarding the use of red ink and highlighters on paper claim submissions :
Verizon is implementing a program to reduce errors on paper claims in order to speed processing and payments. You can maximize the benefits of this system by adhering to the following list of guidelines. These guidelines apply to the HCFA-1500, UB92 HCFA-1450, ADA and Pharmacy claim forms.
- Submit all claims on preprinted claim forms provided by Verizon. These forms are provided to you at no cost by submitting a Forms Request to P.O. Box 5600.
- Submit all claims using only machine print. Eliminate hand printed information.
- Do NOT use red ink or highlighters.
- Limit the submission of photocopied claim forms.
- Align printers to ensure that claim information is inside the margins of the correct claim field. Submit only one line of print per claim box.
- Replace ribbons and inkers on printers to maintain black print.
- Electronic billing is the most accurate method and expedites payment. For information about electronic billing, contact Verizon at 1-573-635-3559.
09/20/03