Missouri Department of Social Services

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Mandatory Passages and Language for MC+ Managed Care Health Plan Handbooks

1. Welcome To MC+ Managed Care
• Keeping Your Insurance
• Interpreter Services
• Visually And Hearing Impaired Members
2. Medical Disability/MC+ Fee-For-Service
• Changing To Another MC+ Managed Care Health Plan
• Newborn Coverage
• Changes You Need To Report
3. Insurance
4. Your Rights As A MC+ Managed Care Health Plan Member
5. Your Health Benefits In MC+ Managed Care
6. More Benefits For Children And Women In A MC+ Category Of Assistance For Pregnant Women
7. Lead Screening For Children & Pregnant Women
8. Immunization (Shots) Schedule For Children
9. Nurse Visits For You And Your Baby
   • Special Health Care Needs
   • Mental Health Care
   • Family Planning
10. Care You Can Get Using The Red Health Insurance Card
11. Getting Medical Care
    • Health Care Away From Home
    • Pharmacy Dispensing Fees
12. Non Emergency Medical Transportation (NEMT)
13. Emergency Medical Services
    • Emergency Transportation
14. Regular Health Care Appointments
    • Urgent Health Care Appointments
    • Mental Health Care Appointments
    • Second Opinion And Third Opinion
15. Choosing And Changing Your Primary Care Provider (PCP)
    • If You Are Billed
    • Fraud And Abuse
16. Grievances And Appeals
17. MC+ Consumer Advocacy Project
    • Eastern
    • Western
18. Advance Health Care Directive
    • First Steps
19. Glossary

The complete handbook  26 pages, file size: 183KB

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