MO HealthNet for Families (MHF) and other Family Healthcare case records are kept in the county in which the claimant resides. In instances where the Public Administrators, legal guardians, authorized representatives, etc. are in a county that is different than the participant�s residence county, these individuals may continue to work with the local office for their county, if they choose. Do not require these individuals to contact the county in which the participant resides to conduct FSD business, but treat the transaction (application, dropping off information, etc.) as a courtesy transaction. The county office with which the Public Administrator, legal guardian, or authorized representative does business then forwards the information to the appropriate county. The mailing address of the authorized representative is entered in the Person Detail (FM0I/PRSNDTL) screen.
NOTE: This policy is for counties that do not have special work initiatives approved by the Assistant Deputy Director for Income Maintenance Field Operations. Those counties with approval may continue to keep certain cases (i.e. nursing home cases, etc.) where they are currently located.