1120.000.00 APPLICATION PROCESS

IM-#34 June 13, 2016, IM-#98 November 12, 2013, IM-#29 March 19, 2012, IM-#27 March 19, 2004

It is the right of any individual to apply for assistance. Applicants must be allowed to file an application even when an individual appears to be ineligible.

1120.005.00 AVAILABILITY OF APPLICATIONS

IM-#34 June 13, 2016, IM-#27 April 9, 2014, IM-#98 November 12, 2013, IM-#29 March 19, 2012, IM-#78 August 25, 2004, IM-#27 March 19, 2004

Any individual, group or organization can apply for Food Stamp benefits without question. FSD shall support program access to all applicants by providing the application same day as needed (by mail, in lobby, etcetera). Each application packet must contain the following:

NOTE: If the applicant's language proficiency is not English, provide the applicant with translated materials (as available) from the intranet.

1120.005.05 Food Stamp Program Explanation

IM-#34 June 13, 2016, IM-#27 April 9, 2014, IM-#78 August 25, 2004IM-#27 March 19, 2004

When asked about the Food Stamp Program, FSD staff shall:

All customers are encouraged to contact the FSD Info Center (855-373-4636) for assistance.

FSD staff shall review the following materials and corresponding policies with each Food Stamp applicant:

NOTE: If the applicant's language proficiency is not English, provide the applicant with translated materials (as available) from the intranet.   
FSD staff shall review the following eligibility requirements with each Food Stamp applicant during the interview or as appropriate:

FSD staff shall review the following eligibility requirements with each Food Stamp applicant during the interview or as appropriate:

Enter a comment on EUMEMROL confirming that the aforementioned materials and policies were reviewed with each applicant.

Each FSD staff and/or applicant shall complete the following forms upon application or recertification:

1120.005.10 Explanation of Rights and Responsibilities

IM-#34 June 13, 2016, IM-#27 April 9, 2014, IM-#36 April 22, 2010, IM-#27 March 19, 2004

Applicants must be informed about their rights and responsibilities. This is provided in writing in the eligibility determination notice (FA-150) and verbally during the Food Stamp Interview. FSD staff shall explain the policies regarding the following to each applicant prior to beginning the interview:

1120.010.00 APPLICATIONS RECEIVED BY THE AGENCY

IM-#36 April 30, 2018, IM-#34 June 13, 2016, IM-#24 April 11, 2014, IM-#33 March 15, 2013, IM-#11 January 25, 2013, IM-#99 Decmber 5, 2012, IM-#21 March 14, 2012, IM-#62 October 18, 2011, IM-#27 March 19, 2004

A Food Stamp Application is not considered an application until a minimum of the (1) name, (2) address and (3) applicant's signature is received by the Family Support Division (FSD).

Contact the EU for an interview to meet application timeframes. If the applicant cannot be reached by phone, send an IM-31 Appointment/Request for Contact Letter to the EU in order to adhere to processing time frames.

Name, Address and Signature Only Applications

An application cannot be registered in FAMIS without a DCN. When a DCN cannot be located or assigned, log the application in ITrackRS and keep it in the local office. Processing time frames apply whether an application is registered or not.    

Contact the local office and/or search applicable electronic databases to locate name, address and signature only applications.

FS-1 Received Missing Name, Address or Signature

An application form missing the applicant’s name, address or a signature (by a responsible household member, authorized representative or the applicant’s guardian/conservator) is not an application. In these situations, the FSD staff should attempt to secure the missing information as a best practice.  Attempt to call the applicant if a number is available to obtain missing information. See Section 1120.20.00 for date of application.

NOTE: A “responsible household member” is any adult member of the EU, but does not include an adult household member who has a court-appointed guardian or conservator who is required by the court to sign on the household member’s behalf.

Eligibility determinations cannot be made without the applicant’s name, address and signature at minimum.

Missing Name

An FS-1 missing the applicant’s name is not considered an application. When the FSD receives an FS-1 without a name, attempt contact with individual through address or phone number if this information is provided.

Missing Signature

An FS-1 missing the applicant’s signature is not considered an application. When an FS-1 is received without a signature return the original unsigned application with the Signature Request Letter and an FSD addressed envelope to the customer within three business days.  The Signature Request Letter instructs the customer to sign and mail the application to the Family Support Division (FSD).  No further action is necessary by the FSD local office staff.

When an FSD office receives a signed FS-1 due to the Signature Request Letter, the application processing must begin by any FSD staff member in order to adhere to processing timeframes.  The letter and/or application should not be forwarded to the address on the Signature Request letter for processing. 

Missing Address

An FS-1 missing the applicant’s address, it is not considered an application.  

An FS-1 submitted with no address is not considered an application, even if the applicant is homeless.  A physical address is not required to apply for benefits; therefore, a mailing address is sufficient for an application to be considered complete.  

If an FS-1 form is received without an address (mailing or physical), attempt contact with individual through phone number, if this information is provided.

Physical addresses are preferred but not required. Staff should update all fields with a customer’s physical address when it is known. When an applicant uses a mailing, not residential address, staff must:

Homeless applicants with no physical address

When “homeless” is entered as the residential address on the SCMBR screen, a mailing address must be entered on PRSNDTL screen.

NOTE: A description of a living arrangement (i.e. down by the bridge, at the corner of 12th and Main Street) is not a mailing or physical address and cannot be entered on SCMBR or PRSNDTL screens.

When a customer does not have a mailing address, encourage the applicant to use the United States Post Office’s General Delivery Services.

FSD Address Use

Customers may use any FSD address (i.e. office or Resource Center) when no other mailing address is available and this option has been thoroughly discussed with the customer.  

Applicants and customers may use an FSD office address if: 

The FSD addresses are mailing addresses and are entered on PRSNDTL, not SCMBR. 

1120.011.00 ONLINE APPLICATIONS

IM-#35 June 16, 2016, IM-#33 March 15, 2013, IM-#11 January 25, 2013, IM-#99 Decmber 5, 2012, IM-#29 March 19, 2012

All applications, submitted electronically or otherwise, must follow the established processing timeframes.

Applicants that apply online within an FSD office must be provided a paper copy of their application upon request.

1120.012.00 FILING AN APPLICATION OUTSIDE COUNTY OF RESIDENCE - OBSOLETE

IM-#34 June 13, 2016, IM-#99 December 5, 2012, IM-#21 March 14, 2012, IM-#62 October 18, 2011, IM #15, March 7, 2011, IM-#27 March 19, 2004, IM-#100 May 30, 2001

1120.013.00 LOCATION OF FOOD STAMP CASE RECORDS

IM #15, March 7, 2011

The Food Stamp case is located in the head of household's county of residence. If there is also an Adult MO HealthNet case in which one of the spouses is institutionalized and the community spouse is receiving Food Stamp benefits, the case is located in the community spouse's county of residence.

NOTE: This policy is for counties that do not have special work initiatives approved by the Assistant Deputy Director for Income Maintenance Field Operations. Those counties with approval may continue to keep certain cases (i.e. nursing home cases, etc.) where they are currently located.