- What is a MO HealthNet renewal?
A MHN renewal is a process the Family Support Division is federally required to complete, that reviews if each person is still eligible for MO HealthNet (Missouri Medicaid). Family Support Division reviews things like income to determine if you are still eligible.
- Will everyone be required to complete a MHN renewal?
Sometimes The Family Support Division can determine that you are eligible without contacting you by checking available sources of information. If they cannot, they will send you renewal form in the mail to be completed and sent back. Not everyone will be required to complete their MHN renewal the same month. Please be sure to watch your mail for important information from the Family Support Division.
- I qualify for Adult Expansion coverage. Do I have to complete a MHN renewal?
Yes, if the Family Support Division cannot determine you are eligible by checking available sources of information Be sure to watch your mail for information from the Family Support Division.
- What can I do right now?
The most important thing you can do at this time is make sure the Family Support Division has your current address on file. The Family Support Division will be sending important notices to you by mail, so it is vital we have your correct address. Once you get a notice it will include next steps, if any, you will need to complete and a deadline you will need to complete them by.
If your address has changed recently, you can report this change online, in person at your local resource center, or by phone at 855-373-4636.
- What happens if I lose my MHN renewal form?
You have several options to complete your renewal.
- Complete your renewal online by going to the DSS Benefit Portal at mydss.mo.gov/renew.
- To complete your renewal by phone, call 855-373-4636 and press option 4.
If you want to request a new copy of the form:
- Call the FSD Information Line at 855-373-4636 or start a chat with us at mydss.mo.gov to request a new form be mailed to you.
- You can also visit your local resource center for a copy of your MHN renewal form. As soon as you get that new form, complete it and return it to us so we can process your information.
- How do I complete my MHN renewal?
The Family Support Division will first attempt to renew your MO HealthNet coverage using the information available to the agency. If our team can verify your eligibility for MO HealthNet with this information, you will simply get a letter in the mail notifying you that your MHN renewal is complete and if you remain eligible for coverage.
If the Family Support Division does not have enough information to verify your eligibility automatically, you will need to complete a MHN renewal form and/or provide additional verification documents. This form will be mailed to you, along with a letter with specific instructions and a deadline. You will have the option to return this form online, in the mail, by fax, or in person. You will also have the option to call to complete your MHN renewal, if preferred.
- What happens if I do not return my form on time?
Failure to return your form or complete your MHN renewal on time may result in a loss of coverage, and you may need to reapply.
- When will I receive a decision on my MHN renewal?
Once you’ve returned everything, it will take approximately 30 days to process your MHN renewal. Once complete, FSD will send you a letter in the mail with a decision. There are three possible decisions, which include:
- No change: We have checked your information, and you are still eligible for MO HealthNet coverage. Nothing will change, and there is nothing more you need to do.
- Change in coverage: We have checked your information, and you are still eligible for MO HealthNet, but we have determined that a different type of coverage is a better fit for you. Your letter will let you know what type of MO HealthNet coverage you now have and will provide instructions if there is anything further you need to do.
- Adverse Action: We have checked your information and have determined that you no longer qualify for healthcare coverage through MO HealthNet. If you disagree with this decision, you will need to contact the agency by the date listed on your letter.
- What happens if I am no longer eligible for MO HealthNet?
If you are no longer eligible for MO HealthNet coverage and disagree with the decision, you have the right to a hearing. Follow the directions on your adverse action letter to ask for a hearing.
If you no longer meet the eligibility requirements to get healthcare coverage through MO HealthNet, we encourage you to visit healthcare.gov or call the Federal Health Insurance Marketplace call center at 1-800-318-2596 (TTY: 1-855-889-4325) to see what other options may be available to you.
- Will people lose MO HealthNet coverage during the MHN renewal process?
It is important to us that everyone who is eligible still be able to get healthcare coverage through MO HealthNet. With that said, there may be some participants who are no longer eligible and could lose their coverage through the MHN renewal process.
- Why did my MO HealthNet coverage change after my MHN renewal?
If your coverage has changed, this means we have checked your information and you are still eligible for MO HealthNet, but we have determined that a different type of coverage is a better fit for you. Your letter will let you know what type of MO HealthNet coverage you now have and will provide instructions if there is anything further you need to do.
- Is my coverage going to stop while you process my renewal?
No. Your coverage should continue at the same level of care until we complete the processing of your MHN renewal.
- Do I need to complete the MHN renewal if nothing has changed?
Yes, all MHN renewals need to be completed and signed even if there have been no changes.
- Do I have to send proof of income again even if nothing changed?
It may be necessary to provide proof of income even if nothing has changed. If income verification is required, you will receive a request to provide additional verification documents.
- How do I submit documents?
You will have the option to return documents online by uploading information to your mydss.mo.gov portal or mydssupload.mo.gov. You can also return information via mail, by fax, or in person at your local resource center.
- Do I need to report household changes when they happen, or wait for the MHN renewal?
It is important that we have up to date contact information, so please make sure to report any changes in address, mailing address, or phone number as soon as possible. If you’re unsure if a change needs to be reported, please call the FSD Information Line at 855-373-4636.
- How do I check the status of my MHN renewal?
MHN renewals are generally completed within 30 days. If it has been more than 30 days since you returned your MHN renewal, you can call the FSD Information Line at 855-373-4636 to check the status.
- Why are you asking about my tax filing status?
Your tax filing information helps determine your household size. Because tax filing information can change year to year it is important that we have up to date information so we can determine the correct eligibility.
- Do I need to list my child’s other parent even though they don’t live with us?
No, but if your child’s other parent has left the home since your last MHN renewal you may be required to complete a Child Support Referral form. If you are required to complete the Child Support Referral form, it will be sent to you.
- I am pregnant, does that change anything?
If you report a pregnancy on your MHN renewal, the agency will explore your eligibility for pregnancy coverage.
- Can someone help me fill out my MHN renewal?
Yes. If you need assistance completing the MHN renewal form you can call the FSD Information Line at 855-373-4636 or visit your local resource center.
- My income fluctuates, how do I list it on the MHN renewal?
If there is not sufficient space on the MHN renewal form you can attach additional pages to describe your situation. You can also provide any relevant documentation to verify your fluctuating income along with your MHN renewal. Please be sure to write your identifying information on any additional pages attached so we can correctly associate them to your case.