Why did you contact the Family Support Division? To apply for benefits I have a question about a letter I received I have general questions about programs or services I need to turn in verification documents I want to see if my verification documents and/or application was received Other (please explain) Other How did you learn about this survey? Call Center A sign at a Resource Center Text Message DSS Chat Message Other (Please explain) Other How did you contact or attempt to contact the Family Support Division for help? Call Center In Person Text Message DSS Chat Message Did you try to resolve the issue by calling us? Yes, I called 855 373 4636 Yes, I called 855-823-4908 Yes, but I called a different phone number No, I did not call Did you try to resolve the issue by visiting our website before you came in today? Yes No Were all of your questions answered during your visit to our office? Yes No How long did you wait for assistance? Less than 10 minutes 10-20 minutes 20-30 minutes More than 30 Minutes How would you rate your overall experience with your visit? Excellent Very Good Satisfactory Needs Improvement This was my first time visiting How would you rate your experience today compared to the last time you visited an office? Excellent Very Good Satisfactory Needs Improvement This was my first time visiting Do you feel the employee that helped you during your visit was knowledgeable about our services and able to answer your questions? Yes Somewhat Helpful No Where you offered information about your local community resources such as food banks, clothing assistance, etc? Yes No Did you try to find an answer to your question on our website (mydss.mo.gov)before you called today? Yes No When you called, did the information provided in the automated system answer your question? Yes No, I needed to speak with a team member Was this the first time you called about this question? Yes No If you spoke to a team member, were you able to get the help you needed during your interaction? Yes No I was not connected to a team member If you were connected to a team member, did they clearly explain the next steps Yes No My case was processed on the call How would you rate your overall experience during your interaction? Excellent Very Good Satisfactory Needs Improvement Is this your first time receiving benefits from the Family Support Division? Yes No Was applying easy? Yes No How did you apply? Mailed/faxed application Over the phone Applied online Applied in person What could have made the process easier? How do you like to communicate with Family Support Division? Call the call center In Person at a Resource Center Visit mydss.mo.gov Through mail Text Message DSS Chat message Other How would you prefer to apply for services Online In-person Over the phone How often do you need to contact the Family Support Division? for additional information? Often Sometimes Not Very Often What do you contact the Family Support Division for? Questions about a letter I got Questions about what I need to be doing Questions about my benefits Do you have additional feedback? Would you like to get a call back about this survey? Yes No What is your name? What is your phone number? If you requested a call back about your survey we will attempt to contact you two times. When we call, the number will show on your caller ID as 855-373-4636.Submit
