Child Abuse and Neglect Hotline

Hotline Numbers

  • 1-800-392-3738
  • Calling from out-of-state?: 573-751-3448
  • TDD: 1-800-669-8689

The Children’s Division Child Abuse and Neglect Hotline (CA/NHU) is a toll-free telephone line which is answered seven days a week, 24 hours a day, 365 days a year.

Although reports made by individuals who are not considered mandated reporters can be made anonymously, please consider identifying yourself. Being able to contact you later helps the Children’s Division staff complete a more thorough investigation. They may also need to ask you for more information during the investigation process.

Members of certain occupational groups, such as teachers, social workers, and physicians are mandated by law to make reports to the hotline and are considered mandated reporters. For a complete list of mandated reporters, please review RSMo 210.115.1.

Effective August 28, 2004, Missouri law requires all mandated reporters to identify themselves when making a report. Review guidelines for mandated reporters.

Reporting child abuse and neglect is everyone’s responsibility.

Any person may report suspected child abuse, neglect, or exploitation. Anonymous reports are accepted from individuals who are not mandated by occupation to report.

When making a report, be sure to have the following information:

  • Name of the child
  • Name of the parent(s)
  • Name of the alleged abuser
  • Where the child can be located

You will also be asked:

  • Is the child in a life-threatening situation now?
  • How do you know about the abuse/neglect?
  • Did you witness the abuse/neglect?
  • Were there other witnesses, and if so, how can they be contacted?

What if you’re not sure it’s abuse or neglect?

  • You can call the local Children’s Division office to discuss your concerns. They can advise you whether or not to call the hotline. They can also give you advice that might help you help the family in crisis.
  • Err on the side of over-reporting. If you have the thought, "Maybe I should call…" — DO! Not all calls to the hotline are determined to be abuse/neglect. However, the Children’s Division can often provide services and assistance that can help families prevent abuse.

School Resources

Elementary School Posters

Secondary School Posters

*Note: To print the poster, your printer must have the capacity to print an 11“x 17” document and all appropriate settings selected.