DSS PRESS RELEASE
November 10, 2016
Department of Social Services experiencing statewide phone service disruption
AT&T cut to Jefferson City fiber optic line disrupts phone service to Child Abuse and Neglect Hotline and Family Support Division Information Center
Jefferson City, MO—Today, due to a cut by AT&T to a fiber optic line in Jefferson City, the Department of Social Services is experiencing phone service disruptions to the Child Abuse and Neglect Hotline (1-800-392-3738) and the Family Support Division Information Center (1- 855-373-4636). This problem has impacted callers across the state. Phone service is expected to be restored this evening.
The Department of Social Services created a temporary fix to enable callers to use the Child Abuse and Neglect Hotline number (1-800-392-3738). However, the earlier disruption has created a higher volume of Hotline calls and callers may get a busy signal. Callers are encouraged to call the Hotline back at a later time. If a child is in immediate danger, call 911.