Important Reminders

  • Utility vendor and direct payments will be issued after November 1 for elderly and disabled households and after December 1 for all other households.
  • Customer eligibility listings for elderly and disabled households will be sent to vendors starting in October and continue through the program year. Listings for all other households will begin starting in November and continue through the program year.
  • Pledges for the Energy Crisis Intervention Program will start being made for elderly/disabled households November 1. Pledges for all other households will start being made December 1.

Online Access

NOTE: You will be required to change your password every 31 days. You will also need to login to the system at least once every 90 days or your authorization/access will be removed. If you lose your access, you must resubmit the Access Request Forms and set up a new User ID and password.

ATTENTION: Your activity may be monitored. Unauthorized access and non-business use is prohibited pursuant to State and Federal Statutes and the Department of Social Services (DSS) policies.

Your browser must be able to handle 128 bit encryption.

Contact Us

If you have any questions or need help, please email FSD.LIHEAP@dss.mo.gov for LIHEAP, or FSD.LIHWAP@dss.mo.gov for LIHWAP and a team member will get back with you.