The Department of Social Services will continue to make sure you get the services you need while protecting your health and the health of our team members. We will offer important updates about our offices and services below. Please check back frequently for the most recent information.
For everyone's safety, most of our offices are closed to the public until further notice. Please read below for guidance on how to continue doing business with the Department of Social Services.
Public Notice & Order
- Temporary Assistance Program Public Notice & Order - June 17, 2020
- MO HealthNet Cost Reports Public Notice & Order – April 9, 2020
- Family Support Division Public Notice & Order - March 25, 2020
- Blind Pension Public Notice & Order - March 25, 2020
- MO HealthNet (Medicaid) Public Notice & Order - March 20, 2020
Family Support Division
Most of our Family Support Division Resource Centers are currently closed. Please visit our contact page to learn how to contact us and how to continue doing business with us.
- FOOD BANKS - The Department of Social Services (DSS) will divide $1.5 million from the Coronavirus Relief Fund among Missouri’s six regional food banks to help meet the needs of the growing number of Missourians who now rely on food assistance. The funds will help food banks serve more than 1,000 food pantries, domestic violence shelters, soup kitchens, homeless shelters, and other meal sites. Read more…
- P-SNAP - DSS will issue Pandemic Food Stamp/Supplemental Nutritional Assistance Program (P-SNAP) benefits, which will allow all households currently eligible for SNAP to receive the maximum amount for their household size for March through January. Anyone who is currently eligible for SNAP will automatically receive P-SNAP. For more information, read our Frequently Asked Questions.
- P-EBT - Pandemic-Electronic Benefits Transfer (P-EBT) was available to help families cover food costs for children in their home who would have received free and reduced lunch at school but were not in school due to the pandemic. The application period for this benefit ended on July 7th. For more information, read our Frequently Asked Questions.
- FOOD STAMP RECERTIFICATIONS - The United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) currently requires Missourians to complete and send a periodic recertification form and any required documents to verify that they still qualify for SNAP (Food Stamp) benefits. The Family Support Division will mail a recertification form that will need to be completed and returned with any required documents before the deadline on the letter.
- FOOD STAMP INTERVIEWS - You will only be required to complete a SNAP (Food Stamp) interview if you are a new applicant. If you already get SNAP benefits and received a recertification form, you do not need to do a phone interview at this time. If you are a new SNAP applicant, we will call the number you listed on your application to do your phone interview within 3 days of receiving your application. So you know it is us calling, we will appear on your caller ID as Family Support Division (855-823-4908).
Cash Assistance (TANF)
- Work requirements for Temporary Assistance benefits will resume on August 1, 2020. If you get Temporary Assistance benefits, you can get help with employment training services through the Missouri Work Assistance (MWA) Program.
- Eligible Missourians have until October 31, 2020 to apply for the Low-Income Home Energy Assistance Program (LIHEAP) to get assistance with payments for their summer cooling bills if they are in crisis. The Department of Social Services also increased the income level for Missourians to be able to qualify for assistance. In June, $15 million was added to LIHEAP to double the maximum benefit from $300 to $600 to help support a likely increase in the number of low-income Missourians eligible for cooling assistance.
Employment & Training Programs
- Missourians who get Food Stamp (SNAP) benefits or Temporary Assistance can get help preparing for, finding, or keeping a job at no-cost. Food Stamp (SNAP) recipients can get help through the SkillUp Program, and individuals who get Temporary Assistance benefits can get help through the Missouri Work Assistance Program.
- The Missouri Services Navigator helps Missourians find essential services, like food pantries, school meal programs for students, diaper banks, and more. There are over 2,000 helpful services listed, with new services added daily.
- The Coronavirus Aid, Relief, and Economic Security (CARES) Act Child Care Plan will offer eligible families the following child care benefits:
- Full-time child care subsidy benefits for eligible school-aged students who are not attending school in person through May 31, 2021.
- Low-income Missouri families who are unemployed due to COVID-19 can now get a temporary Child Care Subsidy benefit (up to 60 days) while they look for work. This benefit is available through May 31, 2021.
- Effective through December 31, 2021, parents who work, attend school, or train for work with an income from 138 to 215 percent of the federal poverty level (FPL), may now qualify for Transitional Child Care Subsidy, even if they previously did not qualify for Child Care Subsidy.
- Missouri families qualifying for or currently receiving a Transitional Child Care Subsidy benefit will receive an 80 percent subsidy benefit if their income is between 138 to 176 percent of the FPL or a 60 percent subsidy benefit if their income is from 177 to 215 percent of the FPL.
- The Child Care Subsidy program will work on a case-by-case basis to approve additional hours of care for families affected by COVID-19.
- The Coronavirus Aid, Relief, and Economic Security (CARES) Act Child Care Plan will offer child care providers the following benefits:
- Child care providers may apply for a grant of up to $25,000 to support the needs of school age children who are virtually learning while in their care. Check back for information on how to apply.
- To help offset income loss due to low attendance during COVID-19, $12 million will be provided to fund 20 percent rate differential payments from January through May 2021 for Child Care Subsidy Program providers not currently receiving disproportionate share rate differential payments.
- When a facility is closed due to COVID, or a child is quarantined during COVID, DSS will now allow the provider to request reimbursement for these days at full time authorization based on “normal” attendance. Providers can retroactively request these payments through the Payment Resolution Request (PRR) process for August 1, 2020 through May 31, 2021.
- Licensed Child Care Subsidy provider agreements are extended through March 31, 2021.
- Child Care Subsidy providers who choose to close their daycare need to notify the Children’s Division.
- We have updated our child care subsidy payment policies in response to COVID-19.
- Child care providers remaining open to provide services to essential personnel were able to apply to receive a one-time payment based on the child care provider’s capacity and range from $1,000 (under 10 children) to $7,500 (over 200 children). The application for the one-time payment ended on June 30th.
- All licensed or licensed-exempt child care providers who operate non-traditional hours were able to apply to receive a $100 monthly stipend for each child care slot for the months of April, May, and June. The application period for the stipend ended on June 30, 2020.
- Missouri Child Care Subsidy providers will receive payments based on authorized care instead of actual attendance for April, May, and June service months. Beginning in July 2020, payments will resume being based off actual attendance.
- Missouri has allocated $10 million for one-time grants to higher education institutions to establish on-campus child care programs that include slots for Child Care Subsidy families.
MO HealthNet (Medicaid)
- Telehealth is available to MO HealthNet participants. Read this important notice for more information.
- There will be no co-pays for COVID-19 testing for MO HealthNet participants.
- Consistent with the federal Families First Coronavirus Response Act, effective immediately, the Department of Social Services will not terminate eligibility for any Medicaid participant unless the individual requests a voluntary termination of eligibility or the individual ceases to be a resident of the state through the end the federal emergency COVID-19 declaration.
- MO HealthNet is relaxing requirements related to prescription refills and prior authorizations to ensure participants have access to essential medications.
- COVID-19 FAQ's
- MO HealthNet Providers, for important updates visit the MO HealthNet Provider COVID-19 Updates page.
- MO HealthNet’s Behavioral Pharmacy Management partner Relias is offering free, unlimited access to relevant COVID-19 resources/online trainings to help healthcare professionals and individuals prepare and prevent the spread of infection.
- Our offices are currently closed to the public; however, we are still able to assist you. Please reach out to your local county office.
- If you have concerns about child, report it to the Child Abuse and Neglect Hotline at 1-800-392-3738. This toll-free telephone line is answered 24 hours a day, 7 days a week. If a child is in immediate danger, please call 911.
- As of May 16, local family support teams will work to determine the best way for parents to visit children in foster care on a case-by-case basis, making every effort to make sure visitations are successful and safe.
- The Children's Division implemented an updated temporary policy to provide procedures and clarify expectations for Children's Division team members and Foster Care Case Management (FCCM) staff as we transition to COVID-19 recovery procedures. The Children’s Division will also continue to be in contact with local partners (including local health departments) for guidance. For more information review our Frequently Asked Questions.
- During the COVID-19 pandemic, many foster families are in need of household and personal products, diapers, and other items. If you would like to help, reach out to your county Children’s Division contact to find out how you can help families in your area.
- The Children’s Division released a temporary policy providing guidance to Resource Parents planning travel with children in their care during the COVID-19 pandemic.