The Department of Social Services will continue to make sure you get the services you need while protecting your health and the health of our team members. We will offer important updates about our offices and services below. Please check back frequently for the most recent information.
By order of the Governor, effective March 24, all state offices are closed to the public until April 6. Please read below for guidance on how to continue doing business with the Department of Social Services.
Public Notice & Order
Family Support Division
- All state offices are now closed; however, we can help you over the phone at 1-855-FSD-INFO or online. If you need to send in verification documents like copies of your ID card, paystubs, or statements, you can temporarily send them to FSD.Documents@dss.mo.gov or fax to 573-526-9400. Do not send questions to this email or fax number, we will not be able to respond.
- The Family Support Division received approval to extend food stamp benefits for individuals up for recertification in March, April, and May. Those benefits will be extended by 6 months and recipients do not need to call in or submit any verification.
- The Family Support Division is waiving all work requirements for able-bodied adults without dependents through the end the federal emergency COVID-19 declaration.
- Once approved, DSS will:
- Issue Pandemic Food Stamp/Supplemental Nutritional Assistance Program (P-SNAP) benefits, which will allow all households currently eligible for SNAP to receive the maximum amount for their household size for March and April. Anyone who is currently eligible for SNAP will automatically receive P-SNAP. For more information, read our Frequently Asked Questions.
- Offer a Pandemic EBT (Electronic Benefit Transfer) (P-EBT), which is a temporary SNAP benefit available while schools are closed for households with children who receive free and reduced lunch at school. You do not already have to receive SNAP to get this benefit. For more information, read our Frequently Asked Questions.
- The United States Department of Agriculture (USDA), Food and Nutrition Service (FNS) approved our waiver request to temporarily suspend Food Stamp telephone interviews.
- The Family Support Division is waiving work requirements for Temporary Assistance (TANF) recipients.
- The FSD Information Line (1-855-FSD-INFO) will temporarily expand their hours and operate 7 days a week. The new hours are:
- Monday – Friday: 6 a.m. to 6:30 p.m.
- Saturday: 8 a.m. to 5 p.m.
- Sunday: 10 a.m. to 3 p.m.
- Licensed Child Care Subsidy provider agreements are extended through July 31, 2020.
- Registered Child Care Subsidy benefits are extended for 90 days
- The Child Care Subsidy program will work on a case-by-case basis to approve additional hours of care for families affected by COVID-19.
MO HealthNet (Medicaid)
- Telehealth is available to MO HealthNet participants. Read this important notice for more information.
- There will be no co-pays for COVID-19 testing for MO HealthNet participants.
- Consistent with the federal Families First Coronavirus Response Act, effective immediately, the Department of Social Services will not terminate eligibility for any Medicaid participant unless the individual requests a voluntary termination of eligibility or the individual ceases to be a resident of the state through the end the federal emergency COVID-19 declaration.
- MO HealthNet coverage will be extended to Missourians ages 19-64 who test positive for COVID-19 and meet the income and resource eligibility guidelines. Income is not to exceed 85% of the federal poverty level and the resource limits are $4,000 for individuals and $8,000 couples.
- MO HealthNet is relaxing requirements related to prescription refills and prior authorizations to ensure participants have access to essential medications.
- MO HealthNet Providers, for important updates visit the MO HealthNet Provider COVID-19 Updates page.
- MO HealthNet’s Behavioral Pharmacy Management partner Relias is offering free, unlimited access to relevant COVID-19 resources/online trainings to help healthcare professionals and individuals prepare and prevent the spread of infection.
- All state offices are now closed; however, we can help you over the phone. Please reach out to your local county office before you visit to see how we can assist you.
- If you are concerned for a child’s safety, call the Child Abuse and Neglect Hotline at 1-800-392-3738. This toll-free telephone line is answered 24 hours a day, 7 days a week. If a child is in immediate danger, please call 911.
- For the safety of children in foster care and to help minimize the risk of exposure, all visits between parents and children in foster care will be virtual for the next 60 days. These virtual visits should happen at least twice per week, as appropriate, and more frequently if possible.
- The Children's Division implemented a temporary policy to provide procedures and clarify expectations for Children's Division team members and Foster Care Case Management (FCCM) staff in response to COVID-19.
Division of Youth Services
- For the health and safety of our youth and staff, no outside visitors are allowed at DYS treatment facilities until further notice.
- DYS Day Treatment Facilities are on an extended spring break until April 6, 2020.