Flood Recovery Information
The Department of Social Services is committed to supporting the needs and recovery efforts of individuals and families impacted by flooding.
- Report Child Abuse or Neglect
- The Department of Social Services strongly encourages anyone who suspects child abuse or neglect to call our toll-free hotline at 1-800-392-3738. The Missouri Child Abuse and Neglect Hotline is answered 24-hours a day, every day, all year round.
- Find Family Support Resource Centers/Contact FSD
- Family Support Division Resource Centers are located in every county of Missouri and have staff trained to provide assistance and to guide you to other local resources for help.
- Food
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- Apply for Food Stamp Benefits
- What to do if your EBT Card is lost, stolen or damaged?
If your card is lost, stolen or damaged, please call 800-997-7777 to cancel your card or the FSD Information Center toll free at 855-FSD-INFO (855-373-4636). A replacement will be mailed to you upon reporting that your card has been lost, stolen or damaged. - Food Distribution Programs
- Emergency Food Assistance Program Service Areas
- Temporary Assistance
- Apply for Temporary Assistance
- Child Care
- Apply for child care help
Families that are displaced from their homes due to flooding and in need of child care services may be eligible for assistance due to being homeless (includes residing in a shelter or staying with relatives/friend). Income guidelines still apply. Go to https://mydss.mo.gov/ to see if your family qualifies or contact Family Support Division at 855-FSD-INFO (855-373-4636)
- Find a child care provider
Families needing assistance in locating child care services should contact Child Care Aware of Missouri – 1-866-892-3228 or http://mo.childcareaware.org/parents-families/find-quality-child-care/ to receive help from a referral specialist.
- Change child care providers
Families receiving child care assistance through the Family Support Division and need to change authorized provider or the amount of child care authorized should contact the Family Support Division at 855-FSD-INFO (855-373-4636). - Health Care
- Apply for health care coverage
- Information on my Managed Care health plan coverage
(Kids, Pregnant Women & Newborns, and Families)- MO HealthNet Participant Services: 1-800-392-2161 or (573) 751-9855
- Missouri Care 1-800-322-6027
- United Healthcare 1-866-292-0359
- Home State Health 1-855-694-4663
- Information on my MO HealthNet coverage
- MO HealthNet Participant Services: 1-800-392-2161 or (573) 751-9855
- Non-Emergency Transportation
- Missouri Care 1-800-322-6027
- United Healthcare 1-866-292-0359
- Home State Health 1-866-455-2097
- Reservations (including urgent appointments and hospital discharges): 1-866-269-5927
- Where's my Ride: 1-866-269-5944
- Cancellations: 1-866-269-5927
- Division of Youth Services Families
- DYS youth families impacted by the floods should contact their assigned Service Coordinator. Families can also contact our central office at 573-751-3324 or email askdys@dss.mo.gov
- Child Support
- Energy Assistance
- Services for the Blind
- MO HealthNet Provider Support
- Pharmacy Hotline 800-392-8030 (Option 3)
Prescription claims approval during catastrophic emergencies. To ensure prompt assistance, indicate the services requested are for a participant who has been impacted by flooding. - Filing claims after the loss of medical or billing records due to natural disaster
- Guidance on how to file a claim following the loss of medical or billing records
More Resources
Family Support Services
A call to United Way 211 connects you to a wide-range of resources at any time, day or night.
