Vocational Rehabilitation - Methods for Reviewing Disagreements

If you disagree with any decision made by your counselor or anyone at RSB, you have the right to use any or all of the methods to settle the disagreement. You don’t have to do them in any order.

1. You may contact your counselor’s supervisor at the district office. The district supervisor can review any decision made by the counselor in your case.
2. You may request an administrative review. This means that a representative of RSB’s director will meet with you, review the decision that was made, and allow you to present facts and evidence showing why the decision may have been incorrect. This request must be made in writing to the director of RSB.
3. You may request mediation of the disagreement with a skilled mediator selected by you from a list provided by RSB. The mediator, who has no connection with RSB, meets with you and an RSB representative and attempts to resolve the dispute. This request must be made in writing to the director of RSB.
4. You may request an impartial hearing. A hearing officer, selected by you from a list provided by RSB, will render a decision after giving both sides an opportunity to present their cases. Hearing officers also have no connection with RSB. This request must be made in writing to the director of RSB.

If you have any questions about your rights regarding rehabilitation services, you may contact the:

Client Assistance Program (CAP)
1-800-392-8667