The inpatient certification process is a Web–based process that has made obtaining an inpatient certification more transparent for providers. Most inpatient certification requests are submitted through Conduent's CyberAccesssm or by phone or fax.

The toll free number is (800) 766-0686 and the fax number is (866) 629-0737.

Phones are staffed from 7:30 a.m. to 4:30 p.m. CST, Monday through Friday, except for holidays. If providers call during off hours or the line is busy, a message may be left. A return call will be made by the next business day.

Mailed requests should be sent to:

Attn: Inpatient Certification Program
PO Box 105110
Jefferson City, MO 65110

If mailing by Fed-X or UPS, send to:

Attn: Inpatient Certification Program
3425 West Truman Blvd
Jefferson City, MO 65109

Please contact MO HealthNet Clinical Services at if you have questions not answered on this page.