Know Your Rights
The MO HealthNet Division complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. MHD does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
The MO HealthNet Division:
- Provides aids and services to people with disabilities at no cost, to communicate effectively with us, such as:
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides language services at no cost, to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need a qualified interpreter, written information in other formats, translation or other services, call the MO HealthNet Managed Care Enrollment Helpline at 1-800-348-6627 if you are a Managed Care Program participant or call the MO HealthNet Participant Services Helpline at 1-800-392-2161 if you are a Fee-For-Service Program participant.
If you believe that MHD has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
Missouri DSS Office for Civil Rights
PO Box 1527
Jefferson City, MO 65102-1527
Relay for Missouri: 1-866-735-2460
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal or by contacting them by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available through the Office of Civil Rights.