FOR IMMEDIATE RELEASE
May 10, 2023
Family Support Division launches customer portal to help Missourians manage benefits online
JEFFERSON CITY, MO – The Family Support Division (FSD) launched a new FSD Benefit Portal this week to help Missourians get immediate access to important updates about their benefits and submit information to FSD virtually any day, any time. At this time, the portal will focus on providing information to MO HealthNet participants about their annual renewal, with plans to allow Missourians to view and manage additional benefits in the future.
“We remain committed to doing everything we can to make sure anyone who is still eligible for MO HealthNet coverage can keep that coverage,” said Kim Evans, Family Support Division Director. “Part of this is updating our technology and improving our processes to allow our participants to manage their benefits safely and securely online. We are excited to officially launch the new benefit portal and look forward to providing Missourians with a virtual and efficient way to do business with the Family Support Division.”
Once a participant creates an account and signs in to the FSD Benefit Portal, they will be able to find when their MO HealthNet annual renewal is due. When it is time to complete their annual renewal, they will also be able to view, complete, and submit their annual renewal form through the portal, if a form is required. If an annual renewal form is not required, they will be able to view a notice to alert them that FSD successfully completed their annual renewal and their coverage will continue.
In addition to providing information through the new FSD Benefit Portal, the Family Support Division will send important information about annual renewals, including a yellow annual renewal form (if required) to participants by mail. If an annual renewal form is required, individuals will need to complete, sign and return it to FSD before the deadline in their letter. There are many ways to submit an annual renewal on time, including:
In Missouri, you could potentially become a foster parent if you:
- Online through the FSD Benefit Portal
- By mail to the address provided
- In-person at a local resource center
- By phone (call 855-373-4636 and select the MO HealthNet option)
To create an account with the FSD Benefit Portal, simply visit myDSS.mo.gov and select “Create Your Account.” For more information about how to create an account, Missourians can follow this step-by-step video tutorial.
FSD is federally required to check the eligibility of all MO HealthNet (Missouri Medicaid) participants every year through an annual renewal. This process was suspended due to the federal public health emergency, but the federal government announced late last year that states would be required to resume verifying eligibility as of April 1, 2023. Detailed information about the annual renewal process in Missouri is available at myDSS.mo.gov/renew.The mission of the Department of Social Services is to empower Missourians to live safe, healthy, and productive lives.