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July 29, 2021 redesign simplifies and streamlines customer experience

JEFFERSON CITY, MO — The Department of Social Services has redesigned the Family Support Division website, to simplify and ease access to services and information regarding SNAP, MO HealthNet, and other programs such as Energy Assistance, Child Care Subsidy, Temporary Assistance, and Rehabilitation Services for the Blind. The redesign streamlines the application process and clients can more easily find essential information and resources to manage and keep their benefits. The new mobile-friendly design ensures citizens can use the website when and where they need to do business.

“During COVID-19, became the vital link to serve the needs of Missourians,” said DSS Acting Director, Jennifer Tidball. “It is not surprising more citizens prefer using the website since it provides immediate 24/7 access and allows them to do business without waiting for service or even leaving home. Citizens deserve an excellent customer experience so our team incorporated feedback and comments from our clients and community partners to improve the website. Putting the customer’s needs and preferences first is paramount and the website redesign reflects just that.”

The update also connects Missourians to information about child support enforcement, employment and training opportunities, and countless other support programs that may be helpful. Website reviewers were also excited to see a dedicated professionals and community partner section that highlights helpful resources and contains all the forms they need in one convenient spot.

The Missouri Services Navigator has information on over 2,800 programs and services available in the state. Missourians in need of information on SNAP, Medicaid, Child Care Subsidy, LIHEAP, or Temporary Assistance for Needy Families benefit programs can visit Missourians who have questions not specific to an individual’s case can use the DSS Virtual Assistant to get immediate answers to basic questions 24 hours a day. Phone assistance is also available Monday through Friday, 6:00 a.m. to 6:00 p.m. call 855-FSD-INFO or 855-373-4636.

SkillUp and Missouri Work Assistance (MWA) are free programs available to all SNAP and TA recipients that help low-income Missourians with career planning, overcoming challenges to work, as well as getting and keeping a job.

The mission of the Department of Social Services is to empower Missourians to live safe, healthy, and productive lives.  Visit to learn more about the Department of Social Services and follow us on Facebook and Twitter.


Media Contact

Rebecca Woelfel