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August 11, 2017

MO HealthNet Notification of HIPAA Disclosure

Jefferson City, MO—Missouri Care, Inc., a MO HealthNet managed care plan, has notified 1,223 MO HealthNet (Medicaid) participants that some of their personal information was mailed to an incorrect address by one of its subcontractors, O'Neil Printing. The disclosure was caused by a software programming error.

No medical or financial information was released as a result of the inadvertent mailing. The type of information released potentially included participant name, date of birth, MO HealthNet identification account number (DCN), and Missouri Care member identification number.

The incident was discovered by Missouri Care on July 20, 2017. The software programming error impacted some of Missouri Care Managed Care Program correspondence sent on July 11, 2017 and July 13, 2017. O'Neil Printing has since identified and corrected the software error.

In compliance with federal and state privacy laws, MO HealthNet has worked with Missouri Care to send written notices to individuals affected by the mailings informing them that their personal information has been disclosed. Although there is no reason to believe that any identity theft or other wrongdoing has occurred as result of this incident, Missouri Care is offering affected consumers free continuous credit monitoring services for one year as well as information on additional resources available to protect them. These services are being offered to affected consumers at the courtesy of Missouri Care, Inc. and at no additional cost to the taxpayer.

Individuals who believe they may have been impacted by this incident may call Missouri Care at (800) 608-8158 for additional information.


Media Contact

Rebecca Woelfel