Hospital Pre-Certification

The inpatient certification process is a Web–based process that has made obtaining an inpatient certification more transparent for providers. Most inpatient certification requests are submitted through Conduent's CyberAccesssm or by phone or fax.

The toll free phone number is (800) 766-0686, and fax numbers are (573) 634-4262 or (866) 629-0737.

Phones are staffed from 8:00 a.m. to 5:00 p.m. CST, Monday through Friday, except for holidays. If providers call during off hours or the line is busy, a message may be left. A return call will be made by the next business day.

Mailed requests should be sent to:

Conduent
Attn: Emily Luebbering
PO Box 105110
Jefferson City, MO 65110

If mailing by Fed-X or UPS, send to:

Conduent
Attn: Emily Luebbering
3425 West Truman Blvd
Jefferson City, MO 65109

Please contact MO HealthNet Clinical Services at clinical.services@dss.mo.gov if you have questions not answered on this page.