The Department of Social Services will continue to make sure you get the services you need while protecting your health and the health of our team members. We will offer important updates about our offices and services below. Please check back frequently for the most recent information.
Our offices are still closed to the public at this time. Please read below for guidance on how to continue doing business with the Department of Social Services.
Public Notice & Order
Family Support Division
- Our offices are currently closed to the public; however, we can help you over the phone at 1-855-FSD-INFO or online. If you need to send in verification documents like copies of your ID card, paystubs, or statements, you can temporarily send them to FSD.Documents@dss.mo.gov or fax to 573-526-9400. Do not send questions to this email or fax number, we will not be able to respond.
- The FSD Information Line (1-855-FSD-INFO) will temporarily expand their hours. The new hours are:
- Monday – Friday: 6 a.m. to 6:30 p.m.
- Saturday: 8 a.m. to 5 p.m.
- Sunday: Closed
- The Department of Social Services (DSS) will divide $1.5 million from the Coronavirus Relief Fund among Missouri’s six regional food banks to help meet the needs of the growing number of Missourians who now rely on food assistance. The funds will help food banks serve more than 1,000 food pantries, domestic violence shelters, soup kitchens, homeless shelters, and other meal sites. Read more…
- Through May 7, 2020, Missourians in need can get a food package from mobile and drive-by locations through six Missouri food banks at over 200 distribution sites. For more information on food banks or food pantries, visit www.feedingmissouri.org or the Missouri Services Navigator. Read more…
- The Family Support Division received approval to extend Food Stamp (SNAP) benefits for individuals up for recertification in March, April, and May. Those benefits will be extended by 6 months and recipients do not need to call in or submit any verification.
- The Family Support Division is waiving all work requirements for able-bodied adults without dependents through the end the federal emergency COVID-19 declaration.
- DSS will issue Pandemic Food Stamp/Supplemental Nutritional Assistance Program (P-SNAP) benefits, which will allow all households currently eligible for SNAP to receive the maximum amount for their household size for March through June. Anyone who is currently eligible for SNAP will automatically receive P-SNAP. For more information, read our Frequently Asked Questions.
- Pandemic-Electronic Benefits Transfer (P-EBT) will be available to help families cover food costs for children in their home who would have received free and reduced lunch at school but are not in school due to the pandemic. You do not already have to receive SNAP to get this benefit. For more information read our Frequently Asked Questions.
- The United States Department of Agriculture (USDA), Food and Nutrition Service (FNS) approved our waiver request to temporarily suspend Food Stamp (SNAP) benefit chart telephone interviews.
Cash Assistance (TANF)
- The Family Support Division is waiving work requirements for Temporary Assistance (TANF) recipients.
- The Missouri Services Navigator helps Missourians find essential services, like food pantries, school meal programs for students, diaper banks, and more. There are over 2,000 helpful services listed, with new services added daily.
- The Coronavirus Aid, Relief, and Economic Security (CARES) Act Child Care Plan will offer eligible families the following child care benefits:
- Low-income Missouri families who are unemployed due to COVID-19 can now get a temporary Child Care Subsidy benefit (up to 90 days) while they look for work. This benefit is available through December 2020. Effective May 1 through August 31, parents who work, attend school, or train for work with an income from 138 to 215 percent of the federal poverty level (FPL), may now qualify for Transitional Child Care Subsidy, even if they previously did not qualify for Child Care Subsidy.
- Missouri families qualifying for or currently receiving a Transitional Child Care Subsidy benefit will receive an 80 percent subsidy benefit if their income is between 138 to 176 percent of the FPL or a 60 percent subsidy benefit if their income is from 177 to 215 percent of the FPL.
- Registered Child Care Subsidy benefits are extended for 90 days
- The Child Care Subsidy program will work on a case-by-case basis to approve additional hours of care for families affected by COVID-19.
- The Coronavirus Aid, Relief, and Economic Security (CARES) Act Child Care Plan will offer child care providers the following benefits:
- Child care providers remaining open to provide services to essential personnel can receive a one-time payment. The payment is based on child care provider’s capacity and range from $1,000 (under 10 children served) to $7,500 (over 200 children served). To apply for the one-time payment, send your completed application to CD.ASKECPS@dss.mo.gov or fax to 573-526-9586.
- All licensed or licensed-exempt child care providers who operate non-traditional hours may receive a $100 monthly stipend for each child care slot for the months of April, May, and June. To apply for the stipend, send your completed application to CD.ASKECPS@dss.mo.gov or fax to 573-526-9586.
- Missouri Child Care Subsidy providers will receive payments based on authorized care instead of actual attendance for April, May, and June service months.
- Missouri has allocated $10 million for one-time grants to higher education institutions to establish on-campus child care programs that include slots for Child Care Subsidy families.
- Licensed Child Care Subsidy provider agreements are extended through July 31, 2020.
- Child Care Subsidy provider application renewals are extended for 90 days.
- Child Care subsidy providers who choose to close their daycare need to notify the Children’s Division.
- We have updated our child care subsidy payment policies in response to COVID-19.
- To assist subsidy providers who have seen changes in attendance related to COVID-19, we have decided to ensure subsidy providers are paid no less in the month of March 2020 than the average of their payments for the preceding three months. Providers will need to submit the COVID-19 Attestation for Payment Consideration to see if they are eligible.
MO HealthNet (Medicaid)
- Telehealth is available to MO HealthNet participants. Read this important notice for more information.
- There will be no co-pays for COVID-19 testing for MO HealthNet participants.
- Consistent with the federal Families First Coronavirus Response Act, effective immediately, the Department of Social Services will not terminate eligibility for any Medicaid participant unless the individual requests a voluntary termination of eligibility or the individual ceases to be a resident of the state through the end the federal emergency COVID-19 declaration.
- MO HealthNet coverage will be extended to Missourians ages 19-64 who test positive for COVID-19 and meet the income and resource eligibility guidelines.
- MO HealthNet is relaxing requirements related to prescription refills and prior authorizations to ensure participants have access to essential medications.
- COVID-19 FAQ's
- MO HealthNet Providers, for important updates visit the MO HealthNet Provider COVID-19 Updates page.
- MO HealthNet’s Behavioral Pharmacy Management partner Relias is offering free, unlimited access to relevant COVID-19 resources/online trainings to help healthcare professionals and individuals prepare and prevent the spread of infection.
- Our offices are currently closed to the public; however, we are still able to assist you. Please reach out to your local county office.
- If you have concerns about child, report it to the Child Abuse and Neglect Hotline at 1-800-392-3738. This toll-free telephone line is answered 24 hours a day, 7 days a week. If a child is in immediate danger, please call 911.
- As of May 16, local family support teams will work to determine the best way for parents to visit children in foster care on a case-by-case basis, making every effort to make sure visitations are successful and safe.
- The Children's Division implemented an updated temporary policy to provide procedures and clarify expectations for Children's Division team members and Foster Care Case Management (FCCM) staff as we transition to COVID-19 recovery procedures. The Children’s Division will also continue to be in contact with local partners (including local health departments) for guidance. For more information review our Frequently Asked Questions.
- During the COVID-19 pandemic, many foster families are in need of household and personal products, diapers, and other items. If you would like to help, reach out to your county Children’s Division contact to find out how you can help families in your area.
- The Children’s Division released a temporary policy providing guidance to Resource Parents planning travel with children in their care during the COVID-19 pandemic.